The short version: pay by QR or when you collect, we confirm every order on WhatsApp, and if something is not right we will sort it out with you.
Paying
You can pay with our QR when you order (any bank app, eSewa or Khalti), or pay when you collect or when your order arrives.
After paying by QR, send us the screenshot on the order page. We check every payment by hand before we confirm.
Pay the exact amount shown and add your order code in the remarks, so we can find your payment quickly.
We never ask for your card details, passwords or one-time codes. If anyone does in our name, do not share them and tell us.
Delivery and collection
Collecting from the store is free. We are at Beside Machhapuchhre Bank, Model Hospital side, Newroad, Pokhara. We message you when your order is ready.
In Pokhara, our rider usually brings it the same or the next day. We agree the delivery charge and a time with you on WhatsApp.
Outside Pokhara, we send it by courier. It usually takes 2 to 5 days; we agree the charge before it goes out.
Please make sure someone can take the parcel and that your phone is on, so the rider can reach you.
Changing or cancelling an order
When you check out, the pieces are kept for you for 10 minutes. If time runs out they go back on sale, and you can hold them again if they are still there.
Until we confirm your order, you can change your phone number, delivery and note, or cancel it, from your order page (Your orders).
If you cancel before paying, that is it: nothing to pay. If you already paid, we send the money back to you, usually within 3 working days.
Once your order is confirmed, message us on WhatsApp and we will do our best to help.
Exchanges and returns
Wrong size, or not what you expected? Bring or send it back within 3 days of receiving it and we will exchange it for another size or piece.
Pieces must be unworn and unwashed, with their tags still on.
If something arrives damaged or is not what you ordered, tell us within 2 days with a photo, and we will replace it or give your money back.
For hygiene reasons, innerwear and pieces on final sale cannot be exchanged unless they are faulty.
Delivery charges for an exchange are paid by you, unless the mistake was ours.
Your details
There is no account to create. We ask only for what we need to deliver your order: your name, phone number, address and, if you like, email.
We use them for your order and to reach you about it. We do not sell them or share them with anyone, except the courier who delivers your parcel.
We keep your order and your payment screenshot as the record of your purchase.
To make the next order quicker, your details can be remembered on your own phone. You can remove them any time from Your orders ("Forget me on this phone").
We do not use advertising cookies or trackers. We count page visits without knowing who you are.
Want us to delete your details? Message us and we will.
Questions
Message us and a real person at Clothing Mania will answer.
